Enterprise cloud computing company delivering digital workflows for IT, employee, and customer service management across organizations.
Profile & Fundamentals
ServiceNow: Company identity, ownership, reported financial performance, balance sheets, and corporate actions.
Profile & Fundamentals
ServiceNow Profile & Fundamentals
Examine company identity, ownership, reported performance, valuation, balance-sheet resilience, dividends, buybacks, and material corporate events.
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Company and Market Context
Company Profile & Ownership
ServiceNow, Inc. provides cloud-based solution for digital workflows in the North America, Brazil, Europe, the Middle East and Africa, Asia Pacific, and internationally. The company provides asset management, integrated risk management, IT service management, Operational Technology management, Security Operations, strategic portfolio management, IT operations management products; customer service management product; field service management applications; and sales and order management services. It also offers human resources delivery; legal and contract operations; workplace service delivery products; app engine product; automation engine; platform privacy and security product; and source-to-pay operations. In addition, the company provides RaptorDB, a database built to manage workloads at scale; ServiceNow Impact that provides customers with software tools, guided plans, and AI-driven recommendations; customer support; and workflow data fabric. It serves government, financial services, healthcare and life science, manufacturing, Public Sector, retail, technology, and Telecom sectors through service providers and resale partners. The company has a strategic collaboration with Cohesity, Inc. to develop, operate, and safeguard autonomous AI agents and data with enterprise-grade reliability; and with ServiceNow to Advance Ai-Powered Solution for Mission-Critical Infrastructure Monitoring. The company was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012. ServiceNow, Inc. has a strategic alliance with Accenture for integrated risk management and third-party risk management solutions, and with Tech Mahindra to validate and deliver production-ready, industry-specific enterprise AI and automation solutions at scale. ServiceNow, Inc. was founded in 2004 and is headquartered in Santa Clara, California.
Company profile record
ServiceNow Inc
Common Stock · Information Technology · Systems Software
Company
- Company / asset
- ServiceNow Inc
- Security type
- Common Stock
- Sector
- Information Technology
- Industry
- Systems Software
- HQ
- 🇺🇸 United States
- Head office
- 2225 Lawson Lane, Santa Clara, CA, United States, 95054
Leadership & scale
- Chief executive
- Mr. William R. McDermott
- CEO year born
- 1962
- Full-time employees
- 29.2K
- Fiscal year end
- December
- IPO date
- 2012-06-29
Fundamentals snapshot
- Market Cap
- USD 143.1B
- P/E
- 85.7x
- Revenue (Q2 26)
- USD 4.0B
- Profit (Q2 26)
- USD 298.0M
- Dividend Yield
- --
- Revenue (FY 25)
- USD 13.3B
- Shares in public float
- 1B
- Insider ownership
- 0.18%
Reporting & identifiers
- Symbol
- NOW.NYSE
- Listing
- 🇺🇸 United States | Dividend Tax: 30%
- Ticker Currency
- USD
- Income Statement Currency
- USD
- Balance Sheet Currency
- USD
- Cash Flow Currency
- USD
- EPS Currency
- USD
- Contract Type
- SPOT
- ISIN
- US81762P1021
- Asset ID
- equity_a39349b4-eef3-5fc5-a95f-28f1263df064
Ownership
Shares Outstanding
Latest: 1.0B | Max: 1.0B | Min: 867.8M
Latest reported ownership snapshot
As of Oct 1, 2026Float Shares
99.45%
1.0B latest reported shares
Insider Ownership
0.18%
Latest reported insider stake
Short Float
0.03%
Latest reported short interest / float
Top Holders
Source tablesView ownership tables
Shares Outstanding
Annual reported shares outstanding; up to 10 reporting dates.
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| Reporting date | Shares outstanding |
|---|---|
| 2017-01-01 | 867,835,700 |
| 2018-01-01 | 953,310,400 |
| 2019-01-01 | 989,215,000 |
| 2020-01-01 | 1,012,275,000 |
| 2021-01-01 | 1,020,000,000 |
| 2022-01-01 | 1,015,000,000 |
| 2023-01-01 | 1,035,000,000 |
| 2024-01-01 | 1,045,000,000 |
| 2025-01-01 | 1,047,000,000 |
| 2026-01-01 | 1,037,000,000 |
Top Holders
Available reported ownership records.
Scroll the table to see every column.
| Holder | Shares | Ownership | Reported date |
|---|---|---|---|
| BlackRock Inc | 97,501,594 | 9.43% | 2026-03-31 |
| Vanguard Capital Management, LLC | 67,980,219 | 6.58% | 2026-03-31 |
| State Street Corp | 48,058,492 | 4.65% | 2026-03-31 |
| T. Rowe Price Associates, Inc. | 34,109,888 | 3.3% | 2026-03-31 |
| Vanguard MStar Total Stk Mkt Idx Invest | 32,764,621 | 3.17% | 2026-08-31 |
| JPMorgan Chase & Co | 30,996,941 | 3% | 2026-03-31 |
| Vanguard 500 Index Investor | 27,394,202 | 2.65% | 2026-08-31 |
| Vanguard Portfolio Management, LLC | 25,172,570 | 2.43% | 2026-03-31 |
| Geode Capital Management, LLC | 24,423,811 | 2.36% | 2026-03-31 |
| Morgan Stanley - Brokerage Accounts | 23,347,995 | 2.26% | 2026-03-31 |
| UBS Asset Mgmt Americas Inc | 14,275,465 | 1.38% | 2026-03-31 |
| iShares Core S&P 500 ETF | 13,733,116 | 1.33% | 2026-08-31 |
| Fidelity 500 Index | 13,335,888 | 1.29% | 2026-07-31 |
| State Street® SPDR® S&P 500® ETF | 12,636,262 | 1.22% | 2026-08-31 |
| NORGES BANK | 12,458,091 | 1.21% | 2026-06-30 |
Earnings, Profitability & Valuation
Earnings, Profitability & Valuation
Earnings & Revenue
Earnings and Revenue Trajectory
AI Review
Top-line revenue continues to demonstrate remarkable strength, expanding over twenty percent annually to reach nearly fifteen billion dollars across the trailing twelve months. This momentum is propelled by durable subscription renewals and growing enterprise customer adoption of premium workflow automation packages. However, reported accounting net income dropped over twenty percent in recent quarters due to upfront costs from major cybersecurity acquisitions and heavier research spending. While headline accounting figures show temporary volatility, underlying cash flow generation remains elite, producing over four-and-a-half billion dollars in annual free cash flow.
Top-line revenue continues to demonstrate remarkable strength, expanding over twenty percent annually to reach nearly fifteen billion dollars across the trailing twelve months. This momentum is propelled by durable subscription renewals and growing enterprise customer adoption of premium workflow automation packages. However, reported accounting net income dropped over twenty percent in recent quarters due to upfront costs from major cybersecurity acquisitions and heavier research spending. While headline accounting figures show temporary volatility, underlying cash flow generation remains elite, producing over four-and-a-half billion dollars in annual free cash flow.
Revenue, Net Income, and Free Cash Flow
Latest: USD 13.3B | Max: USD 13.3B | Min: USD -451.8M
Valuation
P/E Ratio (TTM)iPublished valuation snapshots use the earnings basis recorded with each observation. Source tables retain that basis.
Latest: 92x
Profitability & Margins
Margins and Operating Efficiency
AI Review
Gross profit margins remain exceptional near seventy-eight percent, reflecting the immense pricing power inherent in mission-critical corporate software. Operating margins on a cash-flow basis exceed thirty-four percent, showcasing the company's ability to convert subscription contracts directly into spendable liquidity. Nevertheless, accounting operating margins have experienced temporary compression as depreciation and amortization surged over one hundred thirty percent following recent acquisitions. As new product tiers scale and integration expenses subside, fundamental operating leverage is expected to reassert itself across customer accounts.
Gross profit margins remain exceptional near seventy-eight percent, reflecting the immense pricing power inherent in mission-critical corporate software. Operating margins on a cash-flow basis exceed thirty-four percent, showcasing the company's ability to convert subscription contracts directly into spendable liquidity. Nevertheless, accounting operating margins have experienced temporary compression as depreciation and amortization surged over one hundred thirty percent following recent acquisitions. As new product tiers scale and integration expenses subside, fundamental operating leverage is expected to reassert itself across customer accounts.
Profitability Margins
Latest: 77.5% | Max: 79.2% | Min: -32.5%
Latest Profitability Ratios as of 2025-12-31
Gross Margin
77.5%
Gross profit / revenue
Operating Margin
13.7%
Operating income / revenue
Net Margin
13.2%
Net income / revenue
FCF Margin
34.5%
Free cash flow / revenue
Source tablesView earnings, profitability & valuation tables
Revenue, Net Income, and Free Cash Flow
Annual reported results, using the source statement's recorded USD conversion. Up to 10 reporting periods; missing values are not estimated.
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| Period end | Revenue (USD) | Net income (USD) | Free cash flow (USD) |
|---|---|---|---|
| 2016-12-31 | 1,390,513,000 | -451,804,000 | 31,509,000 |
| 2017-12-31 | 1,933,026,000 | -149,130,000 | 485,645,000 |
| 2018-12-31 | 2,608,816,000 | -26,704,000 | 562,227,000 |
| 2019-12-31 | 3,460,437,000 | 626,698,000 | 898,391,000 |
| 2020-12-31 | 4,519,484,000 | 119,000,000 | 1,354,082,000 |
| 2021-12-31 | 5,896,000,000 | 230,000,000 | 1,792,000,000 |
| 2022-12-31 | 7,245,000,000 | 325,000,000 | 2,173,000,000 |
| 2023-12-31 | 8,971,000,000 | 1,731,000,000 | 2,704,000,000 |
| 2024-12-31 | 10,984,000,000 | 1,425,000,000 | 3,415,000,000 |
| 2025-12-31 | 13,278,000,000 | 1,748,000,000 | 4,576,000,000 |
Published P/E Ratio
Published valuation snapshots retain each observation's earnings basis.
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| Period end | P/E (times earnings) | Earnings basis |
|---|---|---|
| 2025-12-31 | 91.76 | Trailing four quarters |
| 2024-12-31 | 777.42 | Trailing four quarters |
| 2023-12-31 | 422.42 | Trailing four quarters |
| 2022-12-31 | 1,212.6 | Annual net income |
| 2021-12-31 | 2,878.66 | Annual net income |
Profitability Margins
Matching annual reporting dates. Values are percentages.
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| Period end | Gross margin (%) | Operating margin (%) | Net margin (%) | Free cash flow margin (%) |
|---|---|---|---|---|
| 2016-12-31 | 71.33 | -30.41 | -32.49 | 2.27 |
| 2017-12-31 | 74.15 | -5.25 | -7.71 | 25.12 |
| 2018-12-31 | 76.13 | -1.63 | -1.02 | 21.55 |
| 2019-12-31 | 76.98 | 1.21 | 18.11 | 25.96 |
| 2020-12-31 | 78.16 | 4.4 | 2.63 | 29.96 |
| 2021-12-31 | 77.05 | 4.36 | 3.9 | 30.39 |
| 2022-12-31 | 78.29 | 4.9 | 4.49 | 29.99 |
| 2023-12-31 | 78.59 | 8.49 | 19.3 | 30.14 |
| 2024-12-31 | 79.18 | 12.42 | 12.97 | 31.09 |
| 2025-12-31 | 77.53 | 13.74 | 13.16 | 34.46 |
Public data excerpt created by iPulse AI and published by Future Edge Group FZE. Source: eodhd. Snapshot retrieved 2026-09-29.
Use is subject to the iPulse AI Terms of Service and applicable source rights. Missing inputs are not estimated. Full access includes the remaining records, research and interactive tools.
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